FREE SHIPPING ON ALL U.S. & CANADA ORDERS OVER $35. MORE DETAILS

FAQ

BITE BEAUTY FAQ's

PRODUCT-RELATED

WHAT IS “THE NEW FACE OF CLEAN”?

WHAT IT MEANS: Supercharged performance, powered by superfoods, for super you. Clean, vegan, cruelty free and gluten free.

WHAT IT LOOKS LIKE: A clean, flawless complexion paired with our signature bold lip.

WHAT DOES “SUPERCHARGED PERFORMANCE” MEAN?

Our products are formulated to perform with vivid color, instant impact, and addictively sensorial textures.

We never stop innovating to create clean beauty that holds up to the demands of whatever your day throws at you.

WHERE CAN I GET FREE SAMPLES OF BITE BEAUTY?

Love samples? Us too. Make sure you’re on our email list to know when we’re running this kind of promotion!

DOES BITE USE ETHICALLY SOURCED INGREDIENTS?

Yes, we do. BITE expects its direct product suppliers to adhere to and to implement our Supplier’s Code of Conduct, which addresses working conditions for suppliers and specifically prohibits the use of involuntary or forced labor, human trafficking, child labor, and harassment and abuse.

WHAT’S ON OUR “NO” LIST?
  • Endocrine disruptors

  • Potentially carcinogenic substances

  • Sulfates

  • Parabens

  • Formaldehydes

  • Phthalates

  • Mineral oil

  • Retinyl palmitate

  • Oxybenzone

  • Petrolatum

  • Paraffin

  • PEGS

  • Ethanolamines

  • Cyclic silicones

  • 1,4 Dioxane

  • Nanoparticles

  • GMO’s

  • Aluminum

  • Coal tar

  • Hydroquinones

  • Triclosan

  • Tricarban

DOES BITE BEAUTY TEST ON ANIMALS?

No, Bite Beauty is cruelty-free and Leaping Bunny certified.

DO BITE BEAUTY PRODUCTS CONTAIN FRAGRANCE?

Hey, we’re clean, not boring. That said, we’ll always be transparent with you: We use both naturally derived scents and less than 1% of synthetic fragrance. We consider it indulging responsibly.

IS BITE BEAUTY VEGAN?

Yes, Bite Beauty products are vegan.

Our reason to go vegan was simple-we’ve evolved. We can create high-performance formulas without ingredients that come from animals. As we’ve been innovating with superfoods, we’ve learned we can get amazing results that perform on par with-if not better than-formulas that contain animal byproducts.
Further, we wanted to create products everyone can love-including people who crave clean, cruelty-free and vegan beauty.

IS LIP LAB VEGAN?

Lip Lab custom lipsticks are clean, cruelty free, and gluten free, but we’re not vegan yet. As we have with Bite, we are working to take Lip Lab completely vegan as soon as possible.

ARE BITE BEAUTY PRODUCTS GLUTEN FREE?

Yes, Bite Beauty products are gluten free.

DO BITE BEAUTY PRODUCTS CONTAIN PARABENS?

Bite Beauty is free of parabens, phthalates and sulfates.

SHIPPING/ORDER STATUS

WHERE CAN I GET BITE BEAUTY IN THE UNITED STATES?

In addition to BiteBeauty.com, you can shop Bite Beauty at Sephora, Sephora Inside JCPenney, Sephora.com, and Lip Lab locations.

WHERE CAN I GET BITE BEAUTY INTERNATIONALLY?

In addition to BiteBeauty.com, you can shop Bite Beauty in Canada at Sephora, Sephora.ca, and Lip Lab. Bite Beauty is also available in Australia at Sephora. More countries coming soon.

WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?

Make sure that you are signed up for emails from BiteBeauty.com in order to find out about limited edition releases from our vault. We also announce restock updates on Instagram, @bitebeauty.

HOW DO I QUALIFY FOR FREE SHIPPING?

Bite Beauty offers FREE International Shipping on all Canada merchandise orders of $35 and over (excluding taxes). For shipments totaling less than $35, there is a delivery charge based on shipping method selected at checkout.

WHAT IS A HAZMAT PRODUCT?

Certain items are considered hazmat, or hazardous materials which include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) and are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. These items cannot be shipped to Alaska, Hawaii, or Puerto Rico.

WHICH PRODUCTS ARE CONSIDERED HAZMAT?

At this time, BiteBeauty.com does not carry any Hazmat products.

HOW CAN I FIND THE STATUS OF MY ORDER?

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

MY ORDER IS MISSING AN ITEM.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at 1.844.500.BITE (2482), 24 hours, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.

RETURNS & EXCHANGES

HOW DO I MAKE A RETURN?

It’s easy! Check out our Returns + Exchanges page.

RETURNING DEFECTIVE/WRONG ITEMS

Please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1-844-500-2483.

GIFT WITH PURCHASE RETURNS

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

CAN I RETURN OR EXCHANGE MY BITEBEAUTY.COM PURCHASE AT LIP LAB?

Sorry, purchases from BiteBeauty.com cannot be returned or exchanged at Lip Lab or other authorized retailers.

For further questions, please contact the Bite Beauty customer service team at 1.844.500.2483.

MY ACCOUNT

WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?

To register for a Bite Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.

HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.

LOGIN

I FORGOT MY PASSWORD, HOW DO I LOG IN?

All good—we’ve all been there. Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Log In, and follow the instructions to reset it. Need help? Please contact Customer Service at 1-844-500-2483.

CREDIT CARD TROUBLE

I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call 1-844-500-2483 or contact your financial institution for further assistance.

OTHER

WHAT PAYMENT METHODS ARE ACCEPTED AT THE LIP LABS?

Swipe. Pay. Go. All Lip Labs are now cashless: Credit & debit cards only, please.

IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?

Currently, we do not have a pro discount for makeup artists, but we’ll let you know if we do in the future. The best way to find out about updates is to make sure you’re signed up for BiteBeauty.com emails.

HOW DO I KNOW IF MY BITE BEAUTY PURCHASE IS AUTHENTIC?

The only way to guarantee authenticity is by purchasing from official Bite Beauty retailers: BiteBeauty.com, Sephora stores, Sephora.com and Lip Lab.

WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR BITE BEAUTY?